FAQ
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Q: How long does it take to receive my log-in information for my purchased program?
A: If you have purchased a #BodyByCookie program, please allow up to 72 hours for your order to be processed. Once your order has been processed you will receive an automated email with membership log in information to access all content and materials. If after 3 business days you cannot locate the automated email to create a members login in try searching "BodyByCookie" in your spam/junk mail as while as your primary inbox before contacting #BodyByCookie. When sending an email please include your order number to be assisted as soon as possible! |
Q: How long does it take to receive information on purchased Meal Plans?
A: If you have purchased a #BodyByCookie meal plan, please allow up to 72 hours for your payment to be processed. Once your order has been processed please allow 3-5 business days for your order to be created and sent to you. If after 3 business days you cannot locate the automated email to create a members login in try searching "BodyByCookie" in your spam/junk mail as while as your primary inbox before contacting #BodyByCookie. When sending an email please include your order number to be assisted as soon as possible! |
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Q: When will I start to see my results?
A: Each person's body works differently, so an exact time frame can not be determined. However,with dedication and hard work, I can promise that you will see and feel a difference as time progresses! |
Q: I signed up for an online fitness program, when will I receive an email on next steps?
A: If you have purchased a #BodyByCookie online fitness program, please allow up to 72 hours for your order to be processed. Once your order has been processed you will receive an automated email with membership log in information to access all content and materials. If after 3 business days you cannot locate the automated email to create a members login in try searching "BodyByCookie" in your spam/junk mail as while as your primary inbox before contacting #BodyByCookie. When sending an email please include your order number to be assisted as soon as possible! |
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Q: How long does it take to receive a response back on a contact entry form or an email sent to BodyByCookie@gmail.com?
A: Please allow 24-72 business hours for all responses to emails and contact entry forms. |
Q: Where can I find information on your upcoming BootCamps?
A: Information on upcoming BootCamps are posted on the BodyByCookie.com "Home Page" or you can follow us on Instagram for #BodyByCookie updates |
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Q: Do you travel (out of state) for training?
A: #BodyByCookie does travel under certain circumstances. Please email: BodyByCookie@gmail.com for more information Q: Am I able to return or get a refund for fitness plan?
A: Due to instant downloads you are unable to receive returns or refunds on fitness programs. Be sure to email: BodyByCookie@gmail.com with any questions/concerns you may have regarding any programs or orders. |
Q: What does #BodyByCookie charge and what all does it include?
A: #BodyByCookie PRICING FOR PERSONAL TRAINING PACKAGES: ~ $460/ MONTH OF TRAINING WHICH INCLUDES: WORKOUTS 3 DAYS A WEEK, NUTRITION PLAN AND NUTRITIONAL PRODUCTS (FOR WEIGHT LOSS OR GAINING LEAN MUSCLE MASS) FOR THE ENTIRE MONTH ~$400/MONTH OF TRAINING WHICH INCLUDES: WORKOUTS 3 DAYS A WEEK ~$100/SESSION WHICH INCLUDES: A PERSONAL SESSION FOR 60 MINUTES FOR HOUSE CALLS PLEASE CONTACT: BodyByCookie@gmail.com |
Q: What's #BodyByCookie social media handles?
A: Personal Instagram: @Cookieeedough
Fitness Instagram: @BodyByCookie
Apparel: @TheCookieeeShop
YouTube: BodyByCookie
Twitter: @_Cookieeedough
Facebook: BodyByCookie
Linkedin: Ca'Shawn Sims
A: Personal Instagram: @Cookieeedough
Fitness Instagram: @BodyByCookie
Apparel: @TheCookieeeShop
YouTube: BodyByCookie
Twitter: @_Cookieeedough
Facebook: BodyByCookie
Linkedin: Ca'Shawn Sims
If you have any other questions, please feel free to contact me so that they may be answered!